Last updated May 05, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please contact the individual seller to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, Returned item, Return form and Proof of purchase, then mail your return to the address given by the seller:
Return shipping charges will be paid or reimbursed by the seller.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned:
● Underwear & Intimates (Panties, boxers, briefs, bras, shapewear, and lingerie)
● Swimwear (Bikinis, swimsuits, and trunks)
● Customized or Personalized Clothing (Items with names, logos, embroidery, or altered sizes (e.g., tailored suits))
● Final Sale or Clearance Items (Deep-discount items often marked as “Final Sale”)
● Used or Damaged Clothing (Clothing that’s worn, washed, stained, or altered by the buyer)
● Costumes or Seasonal Items (Halloween costumes or special event attire)
● Earrings or Bodywear (Any clothing or accessory that touches intimate areas)
For defective or damaged products, please contact the seller or contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
contact@modellafashion.com